Refund policy

Return and Refund Policy

Thank you for shopping at Novocards. We value your business and aim to ensure your satisfaction.

Our return and refund policy is as follows:

1. Custom Printed Novocards: Due to the personalized nature of our Custom Print Novocards, we cannot offer a refund or return once the order is confirmed, designed, or processed.

2. Generic Designed Novocards: We offer a 7-day return and replacement policy for damaged Original designed Novocards for no cost at all.

If the product is not damaged and you would like to return it a fee of 70AED will apply for  1 x item return, 110AED for 5 x Item package return, 160AED for 10 x item package return, 210AED for 15 x item package return, 260AED for 20 x item package return. This fee is paid in advance, and includes delivery, return, and processing charges.

NOTE: If your card doesn't function on your own personal phone due to your phone lacking NFC capabilities or being outdated, it will not be eligible for a refund. Please remember that it's always your customers' phones that are used to collect reviews, not your own. Novocards cannot be held accountable for the technology used, other than the technology used in our products themselves. 

Return Process:

To initiate a return, please get in touch with us at support@novocards.ae or on WhatsApp. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded if your card is found to be faulty. 

Conditions for Returns:

  1. The product must be unused and in the same condition you received.
  2. The product must be in its original packaging.
  3. The return must be initiated within 7 days of the purchase date.

Once we receive your return, we will inspect it and process your replacement. If the card functions as per NFC standards, no replacement is eligible. Re-delivery will be subject to delivery charges. 

Exchanges:

  1. The product must be unused and in the same condition you received.
  2. The product must be in its original packaging.
  3. The exchange must be initiated within 7 days of the purchase date.

If you would like to exchange the product for any other product, an additional fee of 30 AED will be added to the new product to cover the return fee.

Cancellation:

Generic designed Novocards:

If for any reason, an order is canceled after placing the order, a cancellation fee of 70AED applies to all orders due to the nature of customization for each business, cancellation of delivery arrangement, and service hours. If the order is not accepted on Cash on Delivery for any reason, Novocards reserves the right to charge a cancellation fee of 70AED to cover service and return delivery charges for orders of 1 x items, and additional 10AED for packages for each item.  Ex. 5 x item package = 110AED.

All payments should be made within 7 days of its notice to avoid an accumulation of late penalties of 10 AED per day overdue. 

International deliveries cannot be canceled after they have been created or dispatched. All fees related to cancellation for any reason are to be paid by the purchasing party.

Custom-designed and branded cards:

Once an invoice has been issued to your company, the 24/7 Novocards team will start working on your order immediately to achieve the highest standard of efficiency and ensure you get your order as fast as possible. Therefore orders cannot be cancelled after we have started the creation process and an invoice has been issued to your company.

Customs and local VAT:

For international orders, Novocards is a DDP premium partner with DHL. Novocards covers all import duties and taxes.

Contact Us:

For more information about our Return and Refund Policy, please contact us at support@novocards.ae