FAQs

Frequently Asked Questions

Quick answers to popular inquiries.


common questions and answers

Your customers do need a "Google account", however they don't need a Gmail address to leave a review. The requirement is simply that the user register their email account with Google beforehand.

Used by over 90% of internet users worldwide makes Google the leading search engine. Making the presence on Google crucial for any business. Moreover, 92% of consumers read online reviews, and 88% trust them as much as personal recommendations, and customers are 73% more likely to trust a business with positive reviews.

You can refer to our blog "Maximizing business success with google reviews" for a little more insight into Google reviews.

SEO is "Search Engine Optimization" Local means it's bound by specific geographical location. Local SEO can be translated to "How is your business more likely to appear on google search or maps" When a user searches for a phrase that relates to your business.

Google My Business is your business listing on Google that displays your contact details, operating hours, and business category. If you're familiar with Google Maps, then you're already familiar with Google My Business!

We have made this step easier, all you need to do is simply visit the Tracker App from a computer (Recommended). Navigate to "Settings", then click on "Place ID finder" and enter your business name, the code displayed is your business Google Place ID, and is automatically copied to your clipboard, after that click on "Google Place ID", paste the code in the box and save. Your Google Reviews link is automatically generated and saved in the database and will be used whenever you tap any of your cards.

Please note that visiting from other than a computer might not the copy the code automatically and you will have to manually copy and paste it in the mentioned field.

9 out of 10 people read reviews before visiting a store.
It's possible to receive negative reviews as it's impossible to please everyone!
However, a negative review loses its impact when faced with positive reviews.

If you have a smartphone, the answer is YES. From iPhone XR onward (since September 2018), and approximately 90% of Android phones are compatible with this technology.
If you use contactless payment, you're among the 86% of people who have a compatible smartphone!

Infinite. There's absolutely no cap or limit to collect reviews.

Yes, please feel free to email us at info@novocards.ae for more info, and to get a quote tailored to meet your requirements.